Privacy Policy

1. Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Location Data: ZIP code, state, city for attorney matching
• Case Information: Legal issue details, incident descriptions, timeline information
• Communication Preferences: Preferred contact methods and times
• Verification Data: Information used to verify your identity for privacy requests

Information We Collect Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, navigation patterns, referral sources
• Analytics Data: Website performance, user interactions, conversion tracking
• Cookie Data: Preferences, session information, advertising identifiers

2. How We Use Your Information

3. How We Share Your Information

4. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5. Communication Consent

By providing your contact information, you consent to receive communications from FlowLegalPartners and attorneys in our network, including calls, texts, and emails, including automated/prerecorded messages.

You can opt out at any time by:

• Replying "STOP" to text messages
• Clicking unsubscribe links in emails
• Contacting us directly at the information provided above
• Using our Consumer Rights Portal to manage your communication preferences

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection best practices
• Incident response and breach notification procedures

While we strive to protect your information, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Lead Information: Retained for up to 7 years for legal and business purposes
• Communication Records: Retained for up to 3 years unless legally required longer
• Website Analytics: Aggregated and anonymized after 26 months
• Marketing Data: Retained until you opt out or request deletion
• Legal Compliance: Some data may be retained longer as required by law

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage:

You can control cookies through your browser settings or our cookie preference center. Note that disabling essential cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete it promptly and, if required by applicable law, notify parents or guardians.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data according to applicable law.

11. State-Specific Privacy Rights

Residents of certain states have additional privacy rights under state law:

If you're in a state with specific privacy laws, use our legal portal to access state-specific information and exercise your enhanced rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and, where required by law, by sending you direct notice. Your continued use of our services after such updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: